Refund and Returns Policy

At MarketNest, we want every customer to shop with confidence. Therefore, we created a refund policy that is simple, fair, and easy to follow. This approach helps customers understand their rights while ensuring smooth transactions across our marketplace.

1. Eligibility for Returns

MarketNest offers a 7-day return period for all eligible items. Before buying, customers should review product descriptions carefully so they know exactly what to expect. This habit helps reduce misunderstandings and supports a better shopping experience.

2. Conditions for Approved Returns

For a return to qualify, the item must stay in good condition. It should remain unused and packaged securely in its original box or wrapping. Furthermore, accessories, user manuals, and tags should remain intact. When items meet these conditions, the return process moves faster and becomes easier for both sides.

3. How to Request a Return

Customers can request a return by contacting our support team within the 7-day window. After receiving the request, our team reviews the issue and provides step-by-step guidance. Because we want the process to feel simple, we respond as quickly as possible with clear instructions.

4. Refund Processing

Once we receive and verify the returned item, we begin the refund process. If your return request is validated, our refund timelines will depend on your payment method. If you paid with Mobile Money, the refund will be issued back to your Mobile Money account and may take up to 24 working hours to reflect. If you paid via bank card, you will receive the refund back to your bank card within 3–9 business days. Additionally, customers who prefer store credit may choose that option. We handle refunds promptly so shoppers can continue using MarketNest without delays.

5. Non-Returnable Items

Some items may not qualify for returns. These include products marked as “final sale,” digital downloads, and goods that show signs of use or damage. Therefore, customers should review product details carefully before confirming their order.

6. Exchange Requests

If a customer prefers an exchange, we assist whenever the replacement item is available. When stock is unavailable, the customer receives a refund instead. This approach ensures fairness and consistency across all orders.

7. Contact and Support

If customers need help with a return, our support team is always ready to assist. We encourage shoppers to reach out as soon as an issue arises because early communication allows us to solve problems more effectively.